There are various levels of engagement possible when partnering with DPG. Underlying all of those levels is an overriding sense of urgency. Our need for speed is regularly communicated throughout our company and throughout our network of vendors and process engineers.
Standard
A standard job is one that uses many standard processes or standard processes on materials that have not been tried before.
Customized
A complex job is one that requires the creation of a new process or the qualification of a new vendor for a new process.
Our engagement process usually involves 5 distinct phases.
- Initial emails with drawings and (sometimes) phone calls. We will not proceed to the next step until we are confident that we understand all of the clients requirements. We prefer anticipating problems rather than reacting to them.
- We identify the sequence of processes required to achieve the customers requirements.
- We create the quote and present to the client.
- If the quote is acceptable to the client, a PO is created and we execute the job.
- After the completion of every job we review the QA results and any feedback from the client to determine what went right and what went wrong.
A Note on documentation: Since we are not in our clients document control loop we never save documentation. All documentation is either destroyed or sent back to the client after completion of the job. Therefore, all new jobs must have a new set of documentation with them. This will guarantee that we will have out client latest documentation.
